§ 1 Definitions
1. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
2. Seller - a natural person conducting business activity under the name Inter Human Nadia Harris Kosior, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP 517-026-76-67, REGON 383049995.
3. Customer - any entity making purchases via the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
5. Store - an online store run by the Seller in the remoteworkadvocate.com domain
6. Distance contract - a contract concluded with the Customer as part of an organized system for concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication, up to and including the time of conclusion of the contract.
7. Regulations - these Regulations of the Store.
8. Order - Customer's declaration of intent submitted via the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.
9. Account - the customer's account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
10. Registration form - a form available in the Store that allows you to create an Account.
11. Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart - an element of the Store's software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product - printed and electronic publications sold via the online store, available on the www.remoteworkadvocate.com platform.
14. Service - subject to the provision of services purchased via the online store: access to the online educational platform, online courses, stationary training, e-mail courses, consultations.
15. Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement is also understood as - applying to the characteristics of the Product - a contract for the provision of services and a contract for specific work.
16. Act on consumer rights - Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
17. Act on the provision of electronic services - the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended)
18. Civil Code - Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended)
19. Commercial Information - commercial information within the meaning of art. 2 point 2) of the Act on the provision of electronic services, in particular advertising, commercial offer and information about news, promotions and other events regarding the Store.
§ 2 Preliminary Provisions
1. The online store available in the domain www.remoteworkadvocate.com is run by Nadia Harris-Kosior running a business under the name Inter Human Nadia Harris-Kosior, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy , NIP 517-026-76-67, REGON 383049995.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store, the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store, placing orders, payments, withdrawal, termination, amendments to the agreement , complaint procedure.
3. Information about the Goods or Services provided on the Store's website, in particular their descriptions, technical parameters and prices, do not constitute an offer within the meaning of the Civil Code, but are only an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
4. The condition for the sale of products and services by the Seller is the Customer's acceptance of these Regulations.
5. Orders can be placed seven days a week, twenty-four hours a day.
§ 3 Contact with the Store
1. Seller's address: Dąbrowskiego 81/35, 35-040 Rzeszów
2. Seller's e-mail address: [email protected]
3. Seller's telephone number: +1 860-342-8980
4. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
5. The Customer may communicate with the Seller by phone from Monday to Friday, from 10.00 to 17.00.
§ 4 Technical requirements
1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
· terminal device with access to the Internet and a web browser
- Google Chrome 30 or later
- Opera9 or later
- Safari 5 or later
- Internet Explorer 9.0 or later
- Mozilla FirFox 30 or later
- an active e-mail account (e-mail)
- enabled cookies
- FlashPlayer installed
if using a mobile device - having one of the following operating systems: Android, Windows Phone, BlackBarry, iOS
2. The seller provides technical measures to prevent the acquisition, modification or distortion of personal data and information by other buyers and by unauthorized third parties. The seller uses the SSL protocol to ensure the security of data transmission.
3. The customer may only take actions related to updating his data in the customer account.
4. The customer may not take actions consisting in changing the functionality of the content of the online store, sending or posting unsolicited commercial information or other content that violates the law.
§ 5 General information
1. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3. The prices in the Store are in USD and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including in the moment of expressing the will to be bound by the Sales Agreement.
5. In the case of an Agreement covering subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
6. When the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs will be provided in the Store in the description of the Product.
§ 6 Setting up an Account in the Store
1. The customer can create a customer account. The creation of a customer account takes place as a result of the customer account agreement concluded between the Seller and the Customer for an indefinite period.
2. Registration is required to create a customer account. Creating an account enables access to the customer's panel and makes it easier for the customer to place subsequent orders without re-entering the data and allows you to check the status of the order.
3. Setting up an Account in the Store is free.
4. Setting up a customer account is possible after prior:
a. Getting acquainted with the content of these Regulations
b. Accepting and agreeing to the content of the Regulations
c. Expressing consent to the processing of the Customer's personal data by the Seller
d. Establishing a login and password for the client's account
e. Marking the option of choosing the buyer's will to set up an account
5. Logging into the Account is done by entering the login and password established at the time of creating the account.
6. The Seller is not responsible for the consequences of disclosing the password to the account and login by the Customer to third parties.
7. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
8. The Seller may terminate the contract for maintaining a customer account by sending a notification to the Customer's e-mail address. Termination may be made if the Customer uses the functions of the online store in a way that interferes with the functioning of the store or infringes the rights of other customers and/or third parties, or the Customer undertakes activities consisting in sending unsolicited commercial information, or undertakes other types of activities defined as SPAM, or works to the detriment of the Seller.
9. The customer can place orders without creating an account.
10. By placing an order without creating an account, the Customer should accept the Regulations and consent to the processing of the Customer's personal data by the Seller.
§ 7 Order submission rules
In order to place an Order, you must:
1. Log in to the Store (optional);
2. Select the Product and/or service being the subject of the Order, and then click the "Add to cart" button (or equivalent);
3. Log in or use the option of placing an Order without registration;
4. If the option of placing an Order without registration has been selected - fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product and/or Service is to be delivered, select the type of shipment (method of delivery of the Product), enter invoice data if different from details of the recipient of the Order,
5. Click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,
6. Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3.
7. The order is considered to be placed if all the data allowing for the correct identification of the order and the consumer are included in the form.
8. Each order receives a unique order number, allowing for the identification of the Customer's order.
9. The customer confirms the purchase by pressing the "I confirm the order with the obligation to pay" button on the online store's website.
10. The Seller confirms the acceptance of the order by sending information to the e-mail address provided by the Customer.
11. The Product and/or Service sale agreement is concluded when the "I confirm the order with the obligation to pay" button is pressed on the online store's website.
12. Delivery of the Order takes place after the conclusion of the Agreement and the payment is credited to the Store Owner's account. The cost of delivery is borne by the customer in full.
§ 8 Offered delivery and payment methods
1. The prices of Goods and Services posted on the Store's website are gross prices and include VAT and all other components, such as customs duties.
2. The Seller reserves the right to change the prices of Goods and Services presented on the Store's websites, withdraw and introduce new Goods or Services, carry out and cancel all kinds of promotional campaigns and sales. The above right does not affect Orders that were placed before the date of entry into force of any of the changes referred to above.
3. The Customer may choose the following payment methods for the ordered Goods:
- by bank transfer - payable directly to the Seller's account; on the transfer, in the "Title" field, please enter the Order number. The shipment of the ordered Goods will take place after receiving the transfer;
by electronic transfer - payable directly to the Store Owner's account via PayU, PayPal - on the transfer, in the "Title" field, please provide the Order number. The shipment of the ordered Goods will take place after receiving the transfer.
4. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
§ 9 Performance of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the appropriate e-mail to the Customer by the Seller to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statement on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses:
4. payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 2 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
4. In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
5. The beginning of the period for the delivery of the Product or the provision of the Service to the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses the method of payment on delivery - from the date of conclusion of the Sales Agreement,
6. If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will be additionally informed about the readiness of the Product for collection by the Seller by sending an appropriate e-mail to the Customer's e-mail address provided when placing the Order.
7. In the case of ordering Products with different dates of readiness for collection, the Customer has the option of collecting the Products in parts (according to their readiness for collection) or collecting all Products after completing the entire order.
8. The beginning of the period of the Product's readiness for collection by the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses cash on collection in person - from the date of conclusion of the Sales Agreement.
9. Delivery of Goods is limited to the area of the European Union and is carried out via the Polish Post.
10. Delivery costs are given to the Customer before sending the Order.
11. Delivery of Products in electronic form and provision of Services does not entail delivery costs.
12. In the case of Services, Replacement is possible at the Customer's request
13. In justified cases - for random reasons beyond his control, the Seller reserves the right to change the date of providing such a Service as a training or coaching session, provided, however, that the new date of providing this Service will be agreed jointly by the Seller and the Customer.
14. In the case of a Service such as training or a coaching session, the Customer who purchased a given Service is entitled to change the date of its provision once to another, available as part of the Store's offer, provided that such a change is notified to the Seller to the e-mail address hr@ remoteworkadvocate.com not later than 10 days before the original (original) date of providing the Service, and provided that the Seller will have free places in the new date of providing the Service indicated by the Customer.
15. The Customer's absence at the training or coaching session, without a prior, correct change of the date of the Service, is tantamount to its proper performance (performance) by the Seller and causes the expiry of any claims on the part of the Customer for the performance of the subject of the Agreement as groundless.
16. In the case of a Service such as a training or coaching session, the Customer who purchased the Service is entitled to indicate another participant who will take part in a given training or coaching session instead, provided, however, that such a change will be reported to the Store Owner at the e-mail address -mail [email protected] not later than 2 (two) weeks before the date of providing the Service. In the situation referred to above, the Customer who purchased a given Service loses the right to provide it directly to him, at a different, later date.
17. By placing an Order for the Service, the Customer agrees to the use of his image immortalized in photos and audiovisual recordings from individual training or coaching sessions, in any way - including by posting on the Store's website, social networking sites or the Internet, for promotional purposes or advertising the Store itself or the Goods or Services sold within it. The consent referred to above may be revoked by the Customer at any time by sending a relevant statement to the Seller's e-mail address, i.e. [email protected]
18. If the training is purchased for a third party, the Customer is obliged to inform that person about the provisions of the Agreement, the Regulations and the details of the purchased training. By accepting the Regulations, the Customer declares that he has informed a third party about the content of the Regulations, obtaining its acceptance, including consent to the recording and dissemination of the image of a third party participating in the training, in accordance with section 18.
§ 10 Returns
1. Pursuant to the Act of May 30, 2014 on consumer rights, the Customer who is a consumer within the meaning of art. 221 of the Civil Code, may withdraw from the Sales Agreement without giving a reason, within 14 (fourteen) days from the date of receipt of the Goods, or in the case of purchasing the Service - within 14 (fourteen) days from the date of conclusion of the Sales Agreement, by sending a written statement to address indicated in § 3 The customer has the right to use the model withdrawal form, which is attached as Appendix 2 to the Act on consumer rights.
2. In the event of the Customer's withdrawal from the Agreement via e-mail, the Seller will immediately send a confirmation of receipt of information on withdrawal from the contract via e-mail.
3. The right to withdraw from the Sales Agreement by the Customer who is a consumer within the meaning of art. 221 of the Civil Code is excluded in the case of the Customer's explicit consent and acknowledgement that they will lose the right of withdrawal once the digital content has been delivered immediately after the payment.
4. In the event of withdrawal from the Sales Agreement, such an agreement is considered null and void, and the parties are obliged to return what they provided to each other on its basis.
5. The goods are returned unchanged, unless the change was necessary within the limits of ordinary management. The return should take place immediately, not later than within 14 (fourteen) days from the date of withdrawal of the Customer who is a consumer within the meaning of art. 221 of the Civil Code from the Sales Agreement. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
6. The returned Goods should be packed in a way that ensures no damage to the shipment during transport.
7. The Seller will refund the value of the Order together with the delivery costs immediately, but not later than within 14 (fourteen) days from the date of withdrawal by the Customer who is a consumer within the meaning of Art. 221 of the Civil Code from the Sales Agreement.
8. The Seller has the right to withhold the return of the value of the Order together with the delivery costs until the return receipt of the Goods or until the delivery of proof of its return, depending on which of the events occurs first.
§ 11 Complaint and warranty
1. Complaints may be submitted in writing or electronically.
2. Complaints can be submitted:
a. In the event of a delay in the execution or delivery of a Product or Service
b. In case of incorrect data in the invoice or receipt
c. In case of physical or legal defects of the delivered order
3. The complaint should specify the reason for its submission, the date of occurrence of the reason justifying the submission of the complaint, the customer's request and the customer's bank account number to which, if the complaint regarding physical or legal defects of the Order is accepted, the Seller will reimburse the price and delivery costs.
4. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
5. The Seller takes steps to ensure the fully correct operation of the Online Store website and undertakes to remove any irregularities in its functioning reported by Customers on an ongoing basis.
6. The Customer may inform the Store Owner about any irregularities or interruptions in the functioning of the Store's website by sending relevant information to the e-mail address of the order.
7. In the e-mail message referred to in sec. 2 above, the Customer should provide his name, surname, correspondence address (including e-mail address), as well as the type and date of occurrence of irregularities related to the functioning of the Store's website.
8. The store undertakes to consider each complaint within 14 (fourteen) days from the date of its submission.
§ 12 Out-of-court methods of dealing with complaints and pursuing claims
1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and redress as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
a. The consumer is entitled to apply to the permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
§ 13 Personal data in the Online Store
1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. The recipients of the personal data of the Online Store Customers may be:
a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b. In the case of a Customer who uses electronic payments or a payment card in the Online Store, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
4. Customers' personal data are processed in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data. The customer who has registered as part of the Store has the right to inspect their data, to correct them and to demand that they cease to be used. The data can be viewed and changed after logging into the Store, as part of the individual account of a given Customer or by contacting the seller at the e-mail address [email protected]
5. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.
§ 14 Final Provisions
1. Photos and all other materials (including texts, recordings, graphics, logos) posted on the Store's website are the property of the Seller or have been used by him with the consent of their owners. Using them for commercial purposes without the consent of the Owner is illegal and prohibited in accordance with the Act of February 4, 1994 on copyright and related rights (Journal of Laws 2006, No. 90, item 631).
3. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer of any change at least 7 days in advance.
4. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the act on consumer rights, the act on the protection of personal data.
5. Settlement of any disputes between the Seller and the Customer who is a consumer within the meaning of art. 221 of the Civil Code, is submitted to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.
6. Settlement of any disputes between the Store Owner and the Customer who is not a consumer within the meaning of art. 221 of the Civil Code, is subject to the court competent for the seat of the Store Owner.
7. The Regulations come into force on December 30, 2022.
This document has been drafted in English and Polish and the Polish language version shall be binding.